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British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways' customer service facilities in Portugal. He told me that ...

UAE, 16 November 2011: State of the art technology is set to enhance customer service levels for British Airways' travellers with the introduction of iPads to senior cabin crew worldwide on all routes ...