Over the past 2 months, I've seen an increase in the number of end user inquiries regarding high availability and almost more importantly, how to measure high availability (HA). HA means something ...

Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

Performance Management (PM) comprises four fundamental ITIL-defined processes that build upon one another. Incident management is the foundation, with availability management above it, then capacity ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

In response to Initiatives si. Fads no: The best way to manage IT is by using ITIL. ITIL breaks down all the different things that must be done into smaller easier to use functions. I have helped ...

An executive seeking to advance the efficiency of an IT organization has no shortage of options. Not-for-profit organisations have developed a wide range of objective, independent improvement ...

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...

My major premise is that ITIL (according to its proponents, at least) defines professional standards for IT management. My minor premise is that ITIL and The Cloud are incompatible. My conclusion: ...